We’re so sorry! In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company (UPS or DHL). Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. If we could, we would, trust us. Stoney Clover Lane is not liable for unforeseen issues caused by UPS or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.