Custom designs, sale items, and, face and eye masks, hair accessories are all final sale and cannot be returned. If you purchased a non-customized item and it remains unused and in its original condition, we’d be happy to process a refund.
Please contact firstname.lastname@example.org within 7 days of the delivery date and our team will provide you with a pre-paid shipping label; ship your item back within 7 days of receiving the label to receive a full refund. Please note we charge a $10 flat-rate return processing fee that includes a restocking fee and the price of the shipping label, which is deducted from your refund amount. The remaining refund will be credited to your original payment method.