Stoney Clover Lane Support

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  • What is your 2021 holiday return policy?

    All online orders placed from 11/25–12/24 are eligible for return or exchange through 1/7/2022.     If you purchased a non-customized item & it remains unused & in its original condition, we would ...

  • When will my Stoney Clover Saturday order ship?

    We’re so glad you were able to celebrate Stoney Clover Saturday with us and we hope you love your purchase!   As mentioned in our sale’s Fast Facts, we cannot provide an exact order shipment timel...

  • Can I send my item back to be customized?

    Once your item is delivered, we are unable to take it back to add customization .   Please visit one of our Stoney Clover locations to have your patches sewn on by one of our in store sewers for a ...

  • Can I combine shipping of multiple orders?

    We are unable to combine shipping or refund extra shipping costs. Once your order is placed, it is given to our team to be packed and filled.     

  • Why was my order cancelled?

    Some items may be out of stock by the time your order is processed. We apologize if your order or an item from your order was cancelled. Depending on your bank, this refund will show within 5 busin...

  • What items are final sale?

    Custom designs Sale items Masks Hair accessories Minnow Swimwear Donni Collection Roller Rabbit Keychains Barbie Sweatshirts Items purchased during a sale period (SCL SATURDAY)

  • Where is my gift card?

    All Stoney Clover Lane gift cards are currently digital (unless purchased in store).    Within 2 hours, you will be receiving an email from support@stoneycloverlane.com. This will contain the gift ...

  • How do I contact customer service?

    You can email us at support@stoneycloverlane.com. Please include your order # in your email! Our hours are Monday-Friday from 9am-6pm (EST). All inquiries will be answered within 48-72 hours with t...

  • Is there anything I can't customize on my order?

    Stoney Clover Lane reserves the right to cancel any order that violates any intellectual property or trademark laws including company names and/or profanity. In the event that a specific word or ph...